Ferguson’s Customer Service
Ferguson’s Customer Service, Building and Maintaining Relationships
We get it! Any successful business recognizes the importance of providing outstanding customer service. We have many good competitors, but what separates Ferguson from the crowd? Customer service can be defined as the process of ensuring customer satisfaction with a product or service before, during and after a business transaction.
Every step of the way, on each and every project, we must earn our customer’s business. Developing a culture of CARING is the foundation for our customer service. Here is what you can expect from your Ferguson Construction Company interaction or experience. First, we are timely to response to inquiries or requests. Second, we provide a strong familiarity with not only the individual but with their business. Third, Ferguson takes an interest in both the long and short term while seeing the bigger picture. Fourth, we respond in a timely manner to all responses and correction of any errors. Finally, Ferguson strives to go beyond your expectations.
As a builder, we recognize that taking on a construction project could be a daunting task. If we have done the job that we have set out to do, the entire construction experience will have seemed effortless on behalf of you, the customer.
Let us know what you think customer service should look and feel like from a construction company by clicking here to contact us.